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Trouble signing in
Forgotten your password?
Select "Reset your password" below. The secure sign-in service opens its password reset page.
Enter the e-mail address you use for PlaceNest. If it belongs to an account, a verification code is sent to that address.
Enter the code and choose a new password, following the rules shown on the page.
Sign in with your new password. If you use two-factor authentication, PlaceNest still asks for a code from your authenticator app.
Your e-mail address is your sign-in name. To protect your privacy, PlaceNest never tells anyone whether an e-mail address has an account.
Search your inboxes, including spam or junk folders, for e-mails from PlaceNest. The address they were sent to is the one on your account.
Try "Reset your password" with each address you might have used. A code arrives only at an address that has an account.
Still stuck? Contact PlaceNest Support from an address you think you used.
Lost the phone with your authenticator app?
Two-factor authentication cannot be turned off by resetting your password. Contact PlaceNest Support with the "Account / access" category. After confirming your identity, a PlaceNest administrator can reset your authenticator so you can set up a new one.
Think someone else knows your password?
Reset your password straight away, then contact PlaceNest Support. PlaceNest never asks for your password or your authenticator codes by e-mail, phone or in a support request.