Help Centre

What PlaceNest is, how to sign in, what you can do as a renter, advertiser, agent or service provider, and what PlaceNest does and does not check.

How enquiries and conversations work, what in-app notifications show, and what PlaceNest e-mails do and do not contain.

What PRP, ADV, APP, TEN, DOC and other PlaceNest references mean, why you see them next to the address, and how to use them when you contact support.

Signing in, setting up your profile, identity verification, notifications, billing, and how to contact PlaceNest Support.

How to schedule a video meeting from a property enquiry or a Services enquiry, accept or decline one, change the time, cancel it, add it to your calendar, and when you can join.

Short answers to common questions about accounts, advertising, searching, messages, applications, agencies, privacy and getting help — with links to the full guides.

Where PlaceNest's suburb, locality, postcode and nearby-places data comes from, and the licences it is used under.

How PlaceNest administrators upload, approve, schedule, place and roll back images, videos and documents in the Media Library.

How to search for a place, read an advertisement, send an enquiry and let listers know what you are looking for with Housing Requirements.

What the official rental figures on the Rental market insights page mean, where they come from, and why some figures are shown as unavailable.

How to apply through PlaceNest: saving a draft, what you are asked for and why, documents, referees, who may see your application, and submitting or withdrawing it.

What each application status means, how to respond to a request for information, who makes the decision, and what an outcome does and does not mean.

How a lease transfer advertisement works: the outgoing tenant screens, the landlord or managing agent decides, and what selection in PlaceNest does and does not mean.

Set up your lister profile, create an advertisement for a whole property or a room, choose who is advertising and what signed-in members may see, then publish and manage it.

Everything an agent or property manager needs: your professional profile and agency, advertising, the application process from submission to tenancy documents, and what PlaceNest does and does not do.

How agency members keep track of contacts, leads, notes, interactions and tasks in the CRM: lead types and their stages, who can see what, how a lead moves from new to an outcome, and what the CRM does not do yet.

How to advertise a private or shared room, what an existing tenant can and cannot do when screening applicants, and when the landlord or managing agent gets involved.

How to advertise a parking space, what renters see, and how enquiries work. Parking uses enquiries and messages, not applications.

How applications are grouped, how to review them, ask for more information, shortlist and decide, and how referrals to a landlord, managing agent or property owner work.

How a tenancy agreement and condition report are prepared, issued, reviewed and signed in PlaceNest after an application is approved or selected, and what an executed document means.

How the landlord or agent records the condition of the property, how the tenant agrees or disagrees with each item, and how the report is signed.

How customers post a service request, how providers set up a profile and respond to open requests, and what PlaceNest does and does not check.

Who can see an exact address and contact details, how addresses are shared inside an application, how documents are kept private, and how to report a problem.